{"id":21949,"date":"2026-06-06T20:08:00","date_gmt":"2026-06-06T20:08:00","guid":{"rendered":"https:\/\/hassana.sa\/?page_id=21949"},"modified":"2026-06-06T20:15:20","modified_gmt":"2026-06-06T20:15:20","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hassana.sa\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Hassana Insurance Brokerage Company gives great importance to the privacy of personal data in order to maintain the highest levels of customer service. This Privacy Notice was created in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia and the required standards and controls. This Privacy Notice explains the data that is collected, the purpose of its collection, and how it is handled during the period it remains with the company.


About the Company<\/strong>

Company Name: Hassana Insurance Brokerage Company

Commercial Registration No.: 1010880776

Registered Address: Riyadh, Al Olaya 6776, Al Worood District 2777, 12215

For the purposes of this privacy notice, Hassana Insurance Brokerage Company is referred to as \" Hassana \". It is also referred to as \"we\" in this notice regarding the use of your personal data.



Personal Data We Collect Hassana collects<\/strong> its customers' personal data in order to provide outstanding services to its customers. Below is a non-exhaustive list of examples of some personal data that Hasana may use to provide its services. Examples of personal data collected by Hassana a from customers when applying to obtain our services: Personal details, such as: name, date of birth, and identity number Contact details, such as: mobile phone number, email and national address Transaction details, such as: information of the personnel belonging to the entity requesting insurance or\/ similar information requested from insurance companies Contact data for purposes that Hassana was granted consent for: phone number and email address Customer service interactions: data exchanged with Hasana when using customer support services or any data provided as feedback or web surveys. Social interactions: data provided when using means of social media to interact with Hassana. Browsing data about how you use our website, including the date and time of your visit, the type of internet browser you use, and cookies. When processing personal data of individuals who lack full or partial legal capacity.


he company follows the following methods and means: Age-appropriate consent: For minors or individuals who have partial legal capacity, consent is obtained from a parent, guardian, or legal representative on their behalf. Authentication verification: Obtaining official documentation information that proves the guardian's custody over the individual is requested. Data encryption: Strong encryption methods are used to protect data during its transmission and during its preservation, to ensure data remains secure even in the event of its interception or access to it through unauthorized parties. Access controls: Implementing strict access controls to limit the persons who can view or manipulate personal data. And using a role-based access control system to grant permissions based on job roles and responsibilities. Data minimization: Collecting only the data necessary for specific purposes and retaining it. And avoiding the collection of additional information that may increase risks if it is breached. What is the basis for using data and how to use it:

The Contractual Basis \u2013 which is the processing necessary to fulfill and provide any of the contracted services between Hassana and its customers, such as: conducting data checks on insurance applicants before processing requests.

The Legal Basis \u2013 for the purpose of compliance with rules, regulations, and laws in the Kingdom of Saudi Arabia.

Legitimate Interests \u2013 when processing is necessary to achieve the legitimate interest of Hassana company, without prejudice to the rights and interests of the data subject, provided that no sensitive data is processed, and examples of this include:<\/strong><\/pre>
  1. Allowing the use of analytics to improve customer experience and predict trends and patterns, which in turn allow new innovative ways to improve our services and provide you with a unique set of services.<\/pre><\/li>
  2. Ensuring the highest level of service and accuracy of information for our customers.<\/pre><\/li>
  3. Better understanding our customers' perspectives and acting appropriately toward any feedback provided.<\/pre><\/li>
  4. Protection against fraud through the use of tools or systems dedicated for that.<\/pre><\/li>
  5. Consent-based use \u2013 when the customer provides explicit consent to allow the processing of their personal data, for example when the customer provides their consent to our sending of marketing communications related to offers and services available to them.<\/pre><\/li><\/ol>
    Automated Processing - we may take decisions based on automated processing of your personal data to improve the marketing communications that you receive. Public Interests - for processing based on requests from public bodies for purposes of achieving public interests, public health, or public safety.


    Collection of Your Personal Data We collect, use, share, and store your information from various sources to provide our services to you and share relevant information with you. What is the source of this information?<\/pre>
    1. The information that the customer provides to us directly<\/pre><\/li>
    2. This information and data provided to the company include the following activities:<\/pre><\/li>
    3. Applying for a request to obtain our insurance services<\/pre><\/li>
    4. Communicating or doing business with us<\/pre><\/li>
    5. Using our websites or our applications or communicating with our personnel<\/pre><\/li>
    6. Completing online web surveys that enable us to collect feedback regarding issues. As your constructive feedback enables us to improve the quality of the experience we provide to you.<\/pre><\/li>
    7. We may collect information about you from other organizations or persons, such as: \u2022 Persons designated to act on your behalf as authorized agent (agents) or authorized representative (representatives). \u2022 Any posts and interactions you have directly with us on communication social channels.<\/pre><\/li><\/ol>
      Please note that providing personal data is a prerequisite to benefit from our services. Therefore, if the necessary personal data is not provided as requested by Hassana company, this may affect our ability to provide the services that you requested. And this may lead to termination of these services.

      Data Sharing In line with the requirements of the Personal Data Protection Law, Hassana company may disclose your personal data to a third party in the following cases:<\/pre>
      1. When we obtain your explicit consent, for example, sharing your data with service providers or for marketing insurance products or services via channels such as telephone and email address.<\/pre><\/li>
      2. When your personal data within the scope is already present in the public domain and was collected from a source available to the public.<\/pre><\/li>
      3. When needed for security purposes, compliance with another law, or execution of a judicial or legal order such as sharing with tax authorities, and fulfillment of judicial requirements.<\/pre><\/li>
      4. When needed for public health and public safety and protecting the life\/health of the individual (individuals).<\/pre><\/li>
      5. For the sake of the legitimate interests of Hassana without affecting your rights and interests and provided that the data is not sensitive data.<\/pre><\/li><\/ol>
        Please note that Hassana company provides only the minimum information required to facilitate the purpose of disclosing personal data. Some examples of cases where Hassana company never shares personal data include:<\/pre>
        1. Prejudice to the rights or safety of the individual.<\/pre><\/li>
        2. Preventing the disclosure of a crime.<\/pre><\/li>
        3. Violating the privacy of any individual.<\/pre><\/li>
        4. Threatening the security of the Kingdom or its reputation.<\/pre><\/li>
        5. Harming the interest of any person who lacks full or partial legal capacity.<\/pre><\/li><\/ol>
          Information Processing We may need to transfer personal data about you to other companies that comply with the regulations applicable in the Kingdom of Saudi Arabia. If we do so, we will ensure that this transfer is permitted under the law and that your personal information is adequately protected as required under the applicable regulation.

          Protection of Your Personal Data Hassana company is committed to protecting your personal data. By taking strong security and privacy measures to protect your personal data and information from unauthorized access, use, loss, disclosure, or destruction. We maintain an up-to-date technical and physical level of security to protect you and the company from loss or theft. This includes, but is not limited to:<\/pre>
          1. Protection from data breaches and hacking<\/pre><\/li>
          2. Implementing the relevant controls, standards, and rules issued by the National Cybersecurity Authority which include best practices and cybersecurity standards<\/pre><\/li>
          3. Any requirements imposed by the Insurance Authority<\/pre><\/li><\/ol>
            It is also worth noting that the internet is not a completely secure space and Hassana company cannot be held responsible for third parties or external links.

            Data Retention Period: Your personal data will be stored as long as it is necessary to achieve the purpose for which it was collected unless it is required to be retained for a longer period to comply with another system or legal purpose such as compliance with a judicial or court order or under the rules and regulatory laws that Hassana complies with.

            When storing data, Hassana company takes all reasonable steps to protect your personal data from misuse, loss, unauthorized access, modification, or disclosure.

            Personal data is archived in a secure environment and is subject to Hassana's internal best practices and restrictions to protect it.

            In the event of destruction, your personal data is destroyed using secure methods such as shredding or degaussing, or the data is anonymized to prevent the re-identification of individuals and their data again.

            Hassana company provides: \u2022 Right to be informed The right to know the reason for collecting personal data, and on what legal basis that is and for what purpose their data will be used \u2022 Right of access The right to access your personal data held by it \u2022 Right to request a copy The right to request to be provided with your personal data in a readable and clear format \u2022 Right to correction The right to correct data (if it is inaccurate) or complete it (if it is incomplete) or update it (if it is outdated) \u2022 Right to deletion The right to request the erasure of personal data held about you, and that is in certain circumstances only. Your deletion request will be reviewed with our specific legal \/ legitimate basis for retention \u2022 Right to withdraw consent The right to withdraw consent to the processing of your personal data at any time. Provided that the withdrawal of consent shall not affect the processing of personal data that is based on another legal basis as mentioned in this notice

            Hassana will act upon any request for these rights within thirty (30) days and without delay and maintains a record of these requests. This period may be extended to an additional 30 days in certain circumstances, depending on the nature of the request, provided that you are notified in advance of the extension with the reasons for delay.

            Use of Cookies and Other Technologies<\/pre>
            1. Hassana uses cookies on its website to maintain the operation of our website.<\/pre><\/li>
            2. Cookies help to recognize you as a customer and log into your account.<\/pre><\/li>
            3. Finally, cookies help in knowing how you use our website and improving it.<\/pre><\/li><\/ol>
              How to Contact Us? If you have any questions or wish to contact us regarding the contents of this privacy notice in the first place, please communicate via email: info@hassana.sa

              The competent supervisory authority for the company's activities is the Insurance Authority regarding complaints related to data protection.

              Changes in the Privacy Notice. This privacy notice is effective as of the date of September 1, 2024. And please note that this privacy notice will be updated from time to time to recognize any changes in the privacy system or amendments to the regulations that Hassana complies with.

              Disclaimer This privacy notice is not intended to create any contractual rights, nor does it create any obligations on us toward or on behalf of any other party. Also, Hassana company does not assume any responsibility for the websites of third parties, and this privacy notice will not apply. We also recommend you to review the privacy notice of any other sites.

              Governing Law and Dispute Resolution This privacy notice is governed by the laws and regulations applicable in the Kingdom of Saudi Arabia, and any dispute regarding it shall be referred to the competent courts in the city of Riyadh for adjudication.


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